20+ Best Alternatives to Agency in 2026
Agentic AI for customer success and customer experience
Looking for an alternative to Agency? Below are 20 AI startups working in the same space — ranked by our Neuron score so the most credible options come first. Each card shows what makes the tool a viable substitute, pricing signals, and funding stage.
- 1View alternative →
Crescendo
$50MAI-native contact center blending agents and humans
Why it's similar: Shares categories with Agency — AI Agents, AI Customer Support.
💵 Usage
- 2View alternative →
Sierra
$2.2BConversational AI agents for every business
Why it's similar: Shares categories with Agency — AI Agents, AI Customer Support.
💵 Enterprise · Contact sales
- 3View alternative →
Ema
$86MUniversal AI employee for the enterprise
Why it's similar: Shares categories with Agency — AI Agents, AI Customer Support.
💵 Enterprise · Contact sales
- 4View alternative →
Decagon
$546MAI agents that actually solve customer problems
Why it's similar: Shares categories with Agency — AI Agents, AI Customer Support.
💵 Enterprise · Contact sales
- 5View alternative →
Hightouch
$150MGo from insight to live campaign in minutes – powered by all your data, brand knowledge, and AI.
Why it's similar: Shares categories with Agency — AI Agents, AI Customer Support.
💵 Enterprise · Contact sales
- 6View alternative →
Atomicwork
$39MAgentic ITSM and employee service platform
Why it's similar: Shares categories with Agency — AI Agents, AI Customer Support.
💵 Paid
- 7View alternative →
Moveworks
$305MAI copilot for enterprise IT and HR
Why it's similar: Shares categories with Agency — AI Agents, AI Customer Support.
💵 Enterprise · Contact sales
- 8View alternative →
Cresta
$271MGenerative AI for the contact center
Why it's similar: Shares categories with Agency — AI Agents, AI Customer Support.
💵 Enterprise · Contact sales
- 9View alternative →
Kore.ai
$250MConversational AI for enterprise customer experience
Why it's similar: Shares categories with Agency — AI Agents, AI Customer Support.
💵 Enterprise · Contact sales
- 10View alternative →
Observe.AI
$213MAI intelligence for the contact centre
Why it's similar: Shares categories with Agency — AI Agents, AI Customer Support.
💵 Enterprise · Contact sales
- 11View alternative →
Ada
$190.9MAI customer service automation platform
Why it's similar: Shares categories with Agency — AI Agents, AI Customer Support.
💵 Enterprise · From $30000/mo
- 12View alternative →
Gradient Labs
$13MProcedural AI agents that deliver specialist customer support for regulated industries.
Why it's similar: Shares categories with Agency — AI Agents, AI Customer Support.
💵 Pricing not listed
- 13View alternative →
Forethought
$25MAI for customer support automation
Why it's similar: Shares categories with Agency — AI Agents, AI Customer Support.
💵 Enterprise · Contact sales
- 14View alternative →
Avoca AI
$125MThe AI Front Office for Home Services, providing always-on agents to answer calls, fill schedules, and streamline operations.
Why it's similar: Shares categories with Agency — AI Agents, AI Customer Support.
💵 Enterprise · Contact sales
- 15View alternative →
Carecode
$4.3MAI agents for healthcare contact centers, accessed via WhatsApp
Why it's similar: Shares categories with Agency — AI Agents, AI Customer Support.
💵 Pricing not listed
- 16View alternative →
Qme
$3MAI-driven booking and customer-journey infrastructure for MENA
Why it's similar: Shares categories with Agency — AI Agents, AI Customer Support.
💵 Pricing not listed
- 17View alternative →
Netomi
$110MThe only agentic AI platform built for what comes after the pilot, designed for enterprises that can't afford to get it wrong.
Why it's similar: Shares categories with Agency — AI Agents, AI Customer Support.
💵 Enterprise · Contact sales
- 18View alternative →
PolyAI
$170MThe world's most lifelike voice AI agents for enterprise customer service.
Why it's similar: Shares categories with Agency — AI Agents, AI Customer Support.
💵 Enterprise · Contact sales
- 19View alternative →
11x
$70MDigital workers that don't just automate tasks – they transform your business with human-like intelligence.
Why it's similar: Shares categories with Agency — AI Agents, AI Customer Support.
💵 Enterprise · Contact sales
- 20View alternative →
Retell AI
UndisclosedHire your AI call center for sales, support, and appointment scheduling
Why it's similar: Shares categories with Agency — AI Agents, AI Customer Support.
💵 Free
Frequently asked questions
What are the best alternatives to Agency?
The top-ranked alternatives to Agency on NeuronFeed are Crescendo, Sierra, Ema, Decagon, Hightouch. Rankings are based on our Neuron score, which weighs funding, momentum and editorial signal.
Is there a free alternative to Agency?
Yes — Retell AI offer a free plan. See the pricing column for each alternative above.
How is this list ranked?
We rank alternatives by shared categories with Agency, then by our proprietary Neuron score (0–100) which combines funding, team quality, momentum, and editorial input. The list refreshes every 30 days.
Agency vs Crescendo — which is better?
It depends on use case. Crescendo (AI-native contact center blending agents and humans) is the #1-ranked alternative. See the full side-by-side at /compare/agency-ai-vs-crescendo-ai.
Explore more around Agency
Contextual paths to related AI startups, deals and rankings.