Kore.ai is an enterprise conversational and agentic AI platform for building virtual assistants, contact-center automation, and employee-experience applications. Its no-code XO Platform lets organizations design and deploy voice and chat agents that resolve customer queries, process transactions, and integrate with backend enterprise systems, with a strong emphasis on automation rates and scale.
The platform's differentiator is breadth and enterprise readiness: it spans customer experience and employee experience, supports both voice and digital channels, offers no-code design tooling, and is built to operate at large transaction volumes with the governance and integrations enterprises require, increasingly incorporating large language models for generative capabilities.
Kore.ai was founded in 2013 by Raj Koneru, who serves as CEO. The company is headquartered in the US and has grown into a global enterprise conversational AI provider with a large customer base of major brands and significant annual recurring revenue.
The company is well funded. It raised a $150 million Series D in January 2024 led by FTV Capital with participation from NVIDIA and existing investors including Vistara Growth and others, contributing to total funding around $250 million, and has also secured strategic growth investment to scale its agentic enterprise AI roadmap.
Kore.ai reports broad traction, supporting automated interactions for very large numbers of end users and serving hundreds of enterprise brands across many countries, including major names in telecom, banking, and consumer goods, with high reported automation rates.
The platform is best for large enterprises that need governed, scalable conversational and agentic AI across customer and employee channels. Small businesses with simple chatbot needs may find the platform's enterprise scope and pricing more than necessary, and full value depends on integrating it with backend systems.