Moveworks is an enterprise AI platform that automates employee support across IT, HR, finance, and operations. Its conversational AI interprets natural-language requests inside tools like Slack and Microsoft Teams and resolves them autonomously, handling tasks such as password resets, software provisioning, policy questions, and onboarding workflows without routing every issue to a human agent.
The platform connects to enterprise systems of record and uses language understanding plus orchestration to take action across the back-office stack. By resolving high-volume, repetitive support tickets automatically, it aims to reduce help-desk load and improve employee experience at large organizations.
Moveworks was founded in 2016 by Bhavin Shah, Vaibhav Nivargi, Varun Singh, and Jiang Chen. Shah served as CEO and grew the company in a category many had dismissed, building a customer base among large enterprises and raising over $300 million from investors including Kleiner Perkins, Lightspeed, Tiger Global, and ICONIQ Growth, with a 2021 round valuing it around $2.1 billion.
In a defining milestone, ServiceNow agreed to acquire Moveworks for approximately $2.85 billion, with the deal completing in December 2025. The acquisition folds Moveworks' agentic AI capabilities into ServiceNow's broader workflow and enterprise automation portfolio.
Moveworks serves Fortune 500 companies and large enterprises that handle high volumes of internal support requests. Its strengths are deep integration with enterprise systems and proven autonomous resolution of common employee issues.
As part of ServiceNow, prospective buyers should weigh how Moveworks fits within ServiceNow's roadmap and pricing rather than evaluating it purely as a standalone vendor. Smaller organizations with light support volumes may not justify the platform's enterprise scope.