What Yellow.ai does
Yellow.ai is an enterprise agentic AI platform that builds and deploys AI agents to automate customer experience (CX) and employee experience (EX) interactions. Its agents drive human-like conversations at scale across voice, chat, email, and other channels, helping organizations handle high volumes of support and service requests autonomously.
Key capabilities
The platform uses a multi-LLM architecture and includes an AI Agent Builder for creating enterprise-ready agents from natural-language prompts. A Conversational Knowledge Base powered by agentic RAG grounds responses, while an AI Copilot helps preview, debug, and optimize agents and automated testing supports reliable deployment. It offers omnichannel coverage, advanced analytics, Agent Assist for human-AI collaboration, and a large catalog of pre-built integrations with systems such as Salesforce, Zendesk, and Genesys. Yellow.ai cites HIPAA, ISO 27001, SOC 2 Type II, and PCI-DSS compliance.
Who it's for
Yellow.ai serves global enterprises across financial services, healthcare, retail, utilities, logistics, travel, and BPO that need scalable conversational automation.