Open is a unified AI customer support platform built for high-volume businesses such as airlines, banks, payment providers and fast-growing startups. Formerly known as OpenCopilot, Open combines AI agents, an agent workspace, and omnichannel support (voice, chat, email and social) into a single system. Its AI agent is designed to plug into existing business tools and independently resolve complex Level 2 and Level 3 issues that typically require human reasoning and system actions, not just FAQ deflection. Founded by Mo Gharbat, Open went through Y Combinator and raised a $1.52M pre-seed in January 2025 led by YC with angels including Mollie/Bird founder Adriaan Mol and Mollie CEO Koen Koppen. It later raised a $7M round led by Y Combinator and X by Unifonic, with participation from Shorooq and Sadu, to scale its enterprise AI support across payments, security and e-commerce customers.
Open
ActiveUnified AI customer support platform that resolves complex L2 and L3 issues
Total raised
$8.5M
2 rounds
Stage
Pre-Seed
Team
11-50
since 2023
Pricing
Freemium
free plan
Founded
2023
Middletown, United States
Agent-ready
API
Score 40/100
AI agent resolving complex L2 and L3 issues
Omnichannel support across chat, email, voice and social
Unified agent workspace for human teams
Deep integration with existing business systems
Automated workflows and actions
Knowledge ingestion from docs and past tickets
Analytics and resolution reporting
Enterprise-grade security
40/100
Developing
MCP server
Public API
Webhooks
OAuth 2.0
SDKs
— Pre-Seed $1.5M ● Y Combinator
— Seed $7M ● Y Combinator
Capital network
$8.5M raised ·8 backers·10 network links
- Backers8
- Shared portfoliocompanies these backers also fund
- Extended networkfunds that co-invest alongside them
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- What is Open (open.cx)?
- A unified AI customer support platform that autonomously resolves complex customer issues across channels.
- Was Open formerly called OpenCopilot?
- Yes, Open was previously known as OpenCopilot.
- How much funding has Open raised?
- Open raised a $1.52M pre-seed and a later $7M round led by Y Combinator and X by Unifonic.
- Who founded Open?
- Open was founded by Mo Gharbat.
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