What PolyAI does
PolyAI builds lifelike voice AI agents for enterprise customer service. The company offers a full-stack conversational AI platform that handles phone interactions, automating customer calls across many industries while maintaining a consistent brand voice.
Key capabilities
Its Agent Studio platform supports two building approaches: a no-code interface for non-technical teams and an Agent Development Kit for developers. The agents run on Raven, a proprietary model trained on more than a billion enterprise conversations, and support over 50 languages. The platform is built for enterprise requirements with certifications including SOC 2, HIPAA, GDPR, and PCI DSS, and provides real-time adaptation, monitoring, and call analytics through analyst agents.
Who it's for
PolyAI serves mid-to-large enterprises in sectors such as financial services, healthcare, hospitality, retail, telecommunications, and utilities. Common use cases include bookings and reservations, billing and payments, account management, call routing and triage, FAQ automation, order management, authentication, and technical support, letting organizations resolve high call volumes through natural voice conversations. The company is headquartered in the United Kingdom.