What Parloa does
Parloa is an AI Agent Management Platform built for contact centers. It automates customer conversations at scale across multiple languages and channels, aiming to reduce wait times and turn customer service interactions into stronger, more loyal relationships.
Key capabilities
The platform handles large volumes of conversations simultaneously with fast response times and manages the full AI agent lifecycle through design, test, scale, and optimize phases. It provides multilingual support with real-time translation and is built for high-volume, regulated environments, citing ISO 27001, SOC 2, PCI DSS, and HIPAA compliance. Parloa supports industries including financial services, healthcare, retail, utilities, IT, and media.
Who it's for
Parloa is designed for enterprise contact centers and customer service operations, particularly in regulated, high-volume settings where security, reliability, and consistent multilingual service are essential. Founded in 2018, the company focuses on shifting support from reactive handling to proactive engagement.