What Atomicwork does
Atomicwork is an agentic AI service management platform built to replace legacy IT service management (ITSM) tools like ServiceNow with a system designed AI-first. The product centers on an enterprise knowledge graph that ingests an organization's people, apps, policies, and historical tickets, plus a Universal Agent that resolves IT and employee-service requests autonomously across Slack, Microsoft Teams, email, and the web.
Where ServiceNow workflows are typically authored as static rules and forms, Atomicwork agents reason over the knowledge graph and live tools, so an employee asking 'I can't access Salesforce' can get an automatic permissions check, a license-tier verification, and a fix or escalation in seconds. The April 2025 Universal Agent launch generalized this across HR, finance, and procurement requests as well.
Who it's for
Atomicwork targets mid-market and enterprise IT and employee experience teams — typically companies with 1,000+ employees and global SaaS sprawl — that want to modernize off legacy ITSM without years of migration work. Anchor customers include Zuora, Pepper Money, and Ammex Corporation.
Pricing
Atomicwork sells per-employee subscriptions tiered by feature set (IT, HR, Universal Agent), with enterprise contracts negotiated for global rollouts. Pricing details are not fully public.
Team & funding
Atomicwork was founded in September 2022 by Vijay Rayapati (CEO, ex-Nutanix; previously founded Minjar, acquired by Nutanix in 2018), Kiran Darisi (founding team Freshworks), and Parsuram Vijayasankar (founding team Freshworks). Headquartered in San Francisco with engineering in Bangalore, the company raised $11M in seed funding in September 2023 led by Matrix Partners India and Blume Ventures, an additional $3M seed extension in 2024, and a $25M Series A in January 2025 led by Khosla Ventures and Z47 (formerly Matrix Partners India), with Battery Ventures, Blume, and Peak XV participating.
Position vs competitors
Atomicwork competes with ServiceNow, Moveworks (which Atomicwork explicitly positions against), Atlassian Jira Service Management, and newer agentic challengers like Ema. Its differentiator is the AI-first architecture combined with an enterprise knowledge graph and a deeply ITSM-savvy founding team out of Freshworks.