20+ Best Alternatives to Cresta in 2026
Generative AI for the contact center
Looking for an alternative to Cresta? Below are 20 AI startups working in the same space — ranked by our Neuron score so the most credible options come first. Each card shows what makes the tool a viable substitute, pricing signals, and funding stage.
- 1View alternative →
Crescendo
$50MAI-native contact center blending agents and humans
Why it's similar: Shares categories with Cresta — AI Agents, AI Customer Support.
💵 Usage
- 2View alternative →
Uniphore
$870MEnterprise business AI for conversations, agents, and data
Why it's similar: Shares categories with Cresta — AI Agents, AI Customer Support.
💵 Custom
- 3View alternative →
Aircall
$226MCloud-based phone system and AI conversation intelligence for sales and support teams
Why it's similar: Shares categories with Cresta — AI Customer Support, Call Intelligence.
💵 Free trial · From $30/mo
- 4View alternative →
Level AI
$73.1MContact center AI for quality assurance and agent assist
Why it's similar: Shares categories with Cresta — AI Customer Support, Call Intelligence.
💵 Custom
- 5View alternative →
CloudTalk
$45.3MAI-powered business calling software with conversation intelligence and voice agents
Why it's similar: Shares categories with Cresta — AI Customer Support, Call Intelligence.
💵 Free trial · From $19/mo
- 6View alternative →
Ema
$86MUniversal AI employee for the enterprise
Why it's similar: Shares categories with Cresta — AI Agents, AI Customer Support.
💵 Enterprise · Contact sales
- 7View alternative →
Sierra
$2.2BConversational AI agents for every business
Why it's similar: Shares categories with Cresta — AI Agents, AI Customer Support.
💵 Enterprise · Contact sales
- 8View alternative →
Decagon
$546MAI agents that actually solve customer problems
Why it's similar: Shares categories with Cresta — AI Agents, AI Customer Support.
💵 Enterprise · Contact sales
- 9View alternative →
Typewise
UndisclosedEnterprise AI agent platform that resolves customer service tickets end to end
Why it's similar: Shares categories with Cresta — AI Agents, AI Customer Support.
💵 Enterprise · Contact sales
- 10View alternative →
PolyAI
$120MThe world's most lifelike voice AI agents for enterprise customer service.
Why it's similar: Shares categories with Cresta — AI Agents, AI Customer Support.
💵 Enterprise · Contact sales
- 11View alternative →
Agency
$20MAgentic AI for customer success and customer experience
Why it's similar: Shares categories with Cresta — AI Agents, AI Customer Support.
💵 Enterprise · Contact sales
- 12View alternative →
Parloa
$562MAn AI Agent Management Platform that transforms customer conversations into lasting loyalty for contact centers.
Why it's similar: Shares categories with Cresta — AI Agents, AI Customer Support.
💵 Enterprise · Contact sales
- 13View alternative →
Moveworks
$315MAI copilot for enterprise IT and HR
Why it's similar: Shares categories with Cresta — AI Agents, AI Customer Support.
💵 Enterprise · Contact sales
- 14View alternative →
Hightouch
$150MGo from insight to live campaign in minutes – powered by all your data, brand knowledge, and AI.
Why it's similar: Shares categories with Cresta — AI Agents, AI Customer Support.
💵 Enterprise · Contact sales
- 15View alternative →
Yellow.ai
$102.2MTransform CX & EX with Yellow.ai’s Agentic AI platform to autonomously drive human-like conversations at scale.
Why it's similar: Shares categories with Cresta — AI Agents, AI Customer Support.
💵 Enterprise · Contact sales
- 16View alternative →
Atomicwork
$39MAgentic ITSM and employee service platform
Why it's similar: Shares categories with Cresta — AI Agents, AI Customer Support.
💵 Paid
- 17View alternative →
Level3AI
$13MEnterprise AI agents that automate customer engagement across APAC
Why it's similar: Shares categories with Cresta — AI Agents, AI Customer Support.
💵 Enterprise · Contact sales
- 18View alternative →
Open
$8.5MUnified AI customer support platform that resolves complex L2 and L3 issues
Why it's similar: Shares categories with Cresta — AI Agents, AI Customer Support.
💵 Free
- 19View alternative →
Gradient Labs
$13MProcedural AI agents that deliver specialist customer support for regulated industries.
Why it's similar: Shares categories with Cresta — AI Agents, AI Customer Support.
💵 Pricing not listed
- 20View alternative →
14.ai
$3MAI-native customer support agency replacing support teams for startups
Why it's similar: Shares categories with Cresta — AI Agents, AI Customer Support.
💵 Free
Frequently asked questions
What are the best alternatives to Cresta?
The top-ranked alternatives to Cresta on NeuronFeed are Crescendo, Uniphore, Aircall, Level AI, CloudTalk. Rankings are based on our Neuron score, which weighs funding, momentum and editorial signal.
Is there a free alternative to Cresta?
Yes — Open, 14.ai offer a free plans. See the pricing column for each alternative above.
How is this list ranked?
We rank alternatives by shared categories with Cresta, then by our proprietary Neuron score (0–100) which combines funding, team quality, momentum, and editorial input. The list refreshes every 30 days.
Cresta vs Crescendo — which is better?
It depends on use case. Crescendo (AI-native contact center blending agents and humans) is the #1-ranked alternative. See the full side-by-side at /compare/cresta-vs-crescendo-ai.
Explore more around Cresta
Contextual paths to related AI startups, deals and rankings.