DRUID AI is a conversational and agentic AI platform founded in Romania that helps enterprises automate customer service and employee support at scale. Its low-code studio lets teams build AI agents that resolve customer queries across chat, voice, email and messaging channels, connecting to core systems through a library of pre-built integrations and RPA connectors. The platform has powered more than a billion conversations across thousands of deployed agents and is trusted by 300+ global clients in banking, financial services, government, healthcare, higher education, manufacturing, retail and telecommunications. Recognized as a Challenger in the 2025 Gartner Magic Quadrant for Conversational AI Platforms, DRUID grew ARR 2.7x year-over-year in 2024. In September 2025 the company raised a $31M Series C led by Cipio Partners and appointed Joseph Kim as CEO to accelerate global expansion of its agentic AI offering for customer experience and service automation.
DRUID AI
ActiveEnterprise agentic AI platform for conversational customer and employee service
Total raised
$31M
1 round
Stage
Series C
Team
201-500
since 2018
Pricing
Freemium
free plan
Founded
2018
Bucharest
Agent-ready
API
Score 55/100
Low-code conversational AI agent builder
Agentic AI orchestration across systems
Voice, chat, email and messaging channels
Pre-built enterprise connectors and RPA integration
Natural language understanding in 100+ languages
Analytics and conversation insights dashboard
Human-in-the-loop escalation and handover
Enterprise security and on-prem/cloud deployment
55/100
Developing
MCP server
Public API
Webhooks
OAuth 2.0
SDKs
— Series C $31M ● Cipio Partners
Capital network
$75M raised ·5 backers·8 network links
- Backers5
- Shared portfoliocompanies these backers also fund
- Extended networkfunds that co-invest alongside them
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- What does DRUID AI do?
- It provides an enterprise agentic AI platform to build and run conversational AI agents for customer and employee service.
- How much has DRUID raised?
- DRUID raised a $31M Series C in September 2025 led by Cipio Partners.
- Who uses DRUID AI?
- More than 300 global enterprises across banking, government, healthcare, retail and telecom.
- Where is DRUID based?
- It was founded in Bucharest, Romania, with international operations.
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