Cresta vs Decagon
Which Chatbots AI tool is better in 2026?
Cresta
Generative AI for the contact center
Decagon
AI agents that actually solve customer problems
Side-by-side
Decagon is the more established option (raised $546M); pricing is comparable on both sides.
| Metric | Cresta | Decagon |
|---|---|---|
| Taglinei | Generative AI for the contact center | AI agents that actually solve customer problems |
| Foundedi | 2017🏆 | 2023 |
| HQi | Palo Alto, US | San Francisco, US |
| Employeesi | 101-250 | 50-200🏆 |
| Neuron scorei | 54 | 64🏆 |
| Total fundingi | $280M | $546M🏆 |
| Latest roundi | Series D · Nov 2024 | Series D · Jan 2026 |
| Valuationi | $1.6B | $4.5B🏆 |
| Cheapest paid plani | — | — |
| Free plani | ✗ | ✗ |
| Free triali | ✗ | ✗ |
| Top tier pricei | Enterprise · Contact sales | Enterprise · Contact sales |
| Pricing summaryi | 1 published plans | 1 published plans |
| Categoriesi |
Capability matrix
Developer-facing capabilities and access signals for Cresta and Decagon.
| Capability | Cresta | Decagon |
|---|---|---|
| MCP support | ✗ | ✗ |
| Public API | ✓ | ✓ |
| Webhooks | ✗ | ✗ |
| OAuth 2.0 | ✗ | ✗ |
| SDK languages | — | — |
| Free plan | ✗ | ✗ |
| Free trial | ✗ | ✗ |
| Verified | ✓ | ✓ |
| Active deal | ✗ | ✗ |
🟢 Strengths of Cresta
- More mature (2017)
🔵 Strengths of Decagon
- Has raised more capital ($546M vs $280M)
- Higher Neuron score (64 vs 54)
- Newer company (2023)
Which should you choose?
Choose Decagon if price matters most — it starts at Enterprise · Contact sales, which is friendlier for teams watching burn. Both AI Chatbots tools ship core features, so the cost delta often decides it for small teams and solo operators.
Choose Decagon if you want the most established option — it has raised $546M, suggesting more runway for enterprise features, support, and long-term roadmap. For mission-critical workflows or larger teams, that stability often outweighs a lower monthly price.
Frequently asked questions
Cresta vs Decagon — which is better?
It depends on your priority. Cresta is the leaner option; Decagon has broader feature depth. See the side-by-side table above.
Is Cresta cheaper than Decagon?
No — Decagon's cheapest paid plan is Enterprise · Contact sales, while Cresta's is Enterprise · Contact sales.
Do Cresta and Decagon offer free plans?
Cresta: Paid only. Decagon: Paid only.
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