SquadStack is a Noida-headquartered company founded in 2015 by Apurv Agrawal, Kanika Jain, Rishabh Ladha, and Vikas Gulati. It operates at the intersection of AI and human-powered tele-sales, offering enterprises a way to run high-quality outbound and engagement calls at scale. Originally built around a managed, gig-style network of trained tele-callers paired with technology and analytics, SquadStack has increasingly layered in AI voice agents to automate conversations while keeping humans in the loop for nuanced interactions.
The platform's value proposition is conversion-focused calling for industries with large customer-acquisition funnels, such as fintech, insurance, lending, and edtech. SquadStack's voice AI supports Indian languages including Hindi and Hinglish, enabling natural conversations across diverse customer bases. It combines call routing, scripting, quality monitoring, and analytics so enterprises can scale outreach without building and managing large in-house calling teams. The blend of AI automation and vetted human callers is designed to balance efficiency with conversation quality and compliance.
The company has raised roughly $25 million across multiple rounds. A notable financing was its ₹140 crore Series B led by Bertelsmann India Investments, with participation from existing investors including Chiratae Ventures and Blume Ventures, alongside debt from Alteria Capital across its history. The funding supports expansion of its voice-AI capabilities and its tele-sales network.
SquadStack differentiates through its hybrid human-plus-AI model and deep localization for the Indian market, where language diversity and trust dynamics make pure automation challenging. Risks include the operational complexity of managing a human network, competition from pure voice-AI players, and reliance on a few high-volume verticals.
For Indian enterprises seeking scalable, conversion-oriented calling that combines AI with human callers, SquadStack is an established specialist.