Overview
Level AI provides a full-stack AI platform for contact centers. Using semantic intelligence over conversation data, it automatically scores quality on every interaction, deploys AI virtual agents that handle triage through resolution, assists live agents in real time, and surfaces voice-of-the-customer analytics. The result is broader quality coverage and faster, more consistent customer service.
Funding and Investors
Founded in 2019 by Ashish Nagar and Sumeet Khullar, Level AI has raised roughly $73 million across several rounds, including a Series B led by Battery Ventures and a Series C led by Adams Street Partners. The platform integrates out of the box with major contact-center and CRM systems used by enterprise support teams.
Why It Matters
Traditional QA samples only a tiny fraction of customer conversations, leaving most interactions unreviewed. Level AI scores 100% of conversations and pairs that insight with real-time assist and automation, helping support organizations improve quality, compliance and efficiency at scale.