Aisera, founded in 2017 by Muddu Sudhakar, set out to build a unified, AI-driven service experience platform that automates support across the enterprise rather than in a single silo. The premise is that customer service, IT service desk and HR support all share the same underlying mechanics, understanding a request, finding the right answer or action, and resolving it, so a single agentic AI layer can auto-resolve tasks across all of them. This breadth defines Aisera's positioning as a service experience platform spanning both employee experience (EX) and customer experience (CX).
For customer service specifically, Aisera deploys AI agents that handle inbound questions across chat, email, voice and messaging, resolving common issues end to end and escalating to humans when needed. Its Ticket AI and Agent-Assist features classify, route and summarize tickets and surface recommended responses to live agents, blending full automation with human augmentation. The platform is built to be proactive, personalized and predictive, drawing on conversational AI and machine learning to reduce resolution times and operating costs.
Aisera emphasizes enterprise readiness: it connects to a wide range of business systems and knowledge sources, supports domain-specific and large language models, and offers governance suited to regulated industries. By auto-resolving tasks across IT, HR, customer service, sales and operations, it targets large organizations seeking to consolidate support automation under one platform and demonstrate measurable deflection and productivity gains.
Aisera raised a $90 million Series D led by the Growth Equity business within Goldman Sachs Asset Management and Thoma Bravo, with participation from True Ventures, Menlo Ventures, Norwest Venture Partners, Icon Ventures, World Innovation Lab, Zoom Ventures and Khosla Ventures. Reported to have scaled revenue substantially, Aisera targets enterprises that want a single agentic AI platform spanning customer and employee service.