Overview
Aircall is a cloud-based phone system and call center platform built for sales and support teams. Founded in 2014, it serves more than 13,000 customers across over 100 countries with VoIP calling, IVR, call routing, SMS, and deep integrations into CRMs and helpdesks. Aircall reached unicorn status in 2021 after a $120M Series D led by Goldman Sachs Asset Management valued it above $1 billion.
AI Capabilities
Aircall offers AI Assist and AI Assist Pro, conversation intelligence add-ons that generate automatic call summaries, action items, trending-topic detection, live transcription, contact insights, and automated call scoring. These features help managers coach reps at scale and surface insights from large call volumes without manual review. Aircall also offers AI voice agents to handle routine inbound calls autonomously.
Who It Serves
Aircall is designed for small and mid-market sales and customer support teams that want an easy-to-deploy phone system tightly connected to tools like Salesforce, HubSpot, and Zendesk. Its 250+ integrations and developer-friendly REST API and webhooks make it a flexible hub for voice communications layered with AI intelligence.