What Certus AI does

Certus AI replaces the restaurant phone line with voice AI. The system answers incoming calls around the clock, takes food orders directly into point-of-sale systems, and handles reservations so customers are not left on hold and staff are not pulled away from in-person service.

Key capabilities

  • 24/7 automated call answering that responds to callers instantly
  • Order capture integrated with POS systems such as Toast, Square, and Clover
  • Intelligent upselling that suggests menu add-ons and pairings
  • Reservation and event inquiry management
  • Multilingual support for varied accents and non-English speakers
  • Analytics dashboard tracking call volume, peak times, and recovered revenue

Who it's for

Certus AI targets independent restaurant owners and operators with high phone-order volume, especially those losing revenue to missed calls during busy periods. By answering every call and prompting add-ons, the voice AI aims to recover lost orders and free staff to focus on guests in the dining room.