Serval is an enterprise automation company applying agentic AI to IT service management (ITSM), one of the most ticket-heavy and rule-bound functions inside modern organizations. Its core insight is architectural: rather than turning a single autonomous agent loose on sensitive IT systems, Serval splits the work between two cooperating agents. A builder agent creates internal automations for common IT tasks, while a separate help-desk agent executes those automations for end users according to policies a human IT manager defines. This dual-agent model is designed to deliver the speed and coverage of agentic automation while keeping humans firmly in control.
The company targets the everyday grind of IT teams: password resets, access provisioning, device and app management, onboarding and offboarding, and the steady stream of employee help-desk requests. Serval has reported automating a large majority of help-desk tickets quickly after deployment, and counts fast-scaling AI companies among its customers, including Perplexity, Mercor, and Together AI. As Serval expands, the same agentic approach is being applied beyond IT into HR, finance, and legal service desks.
Serval raised a $47M Series A led by Redpoint Ventures in October 2025, with participation from First Round, General Catalyst, and Box Group, bringing its total funding to well over $100M as the company built out its platform and go-to-market. Investors have framed Serval as a bet that enterprises want an AI-native automation layer for internal operations, with governance baked in rather than bolted on.
Serval's emphasis on safety and control reflects a broader market shift in 2025 and 2026: buyers increasingly reward agentic products that come with guardrails, auditability, and clear human oversight, especially when agents touch identity, access, and other security-adjacent systems. Serval leans into this with rule-based execution and manager-defined boundaries.
By combining a dual-agent design with deep ITSM focus, Serval differentiates from generic agent platforms and from legacy ITSM suites that automate via static workflows. Its pitch is that IT teams can finally offload the long tail of repetitive requests without surrendering control or risking unsafe automated actions.