Quiq was founded in 2015 by Mike Myer and Ben Lilienthal (originally as Centricient) to bring business messaging to customer service, letting consumers reach brands over the channels they already use, SMS, web chat and messaging apps, rather than waiting on hold. As conversational AI matured, Quiq evolved from a messaging platform into an AI agent platform that enterprises use to automate and assist customer service conversations across digital and voice channels.
The platform enables brands to build AI assistants that understand customer intent, retrieve answers from connected knowledge and systems, and resolve common inquiries end to end. For interactions that need a person, Quiq provides agent-assist capabilities and a unified workspace so human reps can step in seamlessly with full context. By grounding AI responses in enterprise data and emphasizing reliability, Quiq targets large brands that need automation to be safe and on-message in production, not just in demos.
A notable recent direction is Quiq's extension of its AI agent platform into voice, reflecting a broader market shift as enterprise AI agent rollouts move past pilots into full production across both chat and phone channels. This positions Quiq to serve omnichannel contact centers that want consistent AI behavior whether a customer types or calls. Quiq counts a roster of enterprise brands and reports roughly $20 million in revenue.
Quiq has raised $47.5 million in total, including a $25 million Series C led by Baird Capital with participation from Venrock, Foundry Group and Next Frontier Capital. With its messaging heritage, enterprise focus and expansion into voice AI agents, Quiq targets brands looking to automate and assist customer service conversations reliably across every channel.