About Observe.AI
Observe.AI is a contact centre AI platform that analyses 100% of customer conversations in real time to improve agent performance, automate after-call work, and surface business intelligence. Its AI evaluates agent empathy, compliance adherence, and issue resolution — providing coaching at scale. Used by Concentrix, Root Insurance, and 150+ enterprises, Observe.AI has automated millions of QA evaluations and reduced average handle time by 30%.
NeuronScore
Agent-Ready
MCP
Public API
Webhooks
OAuth2
SDK · TS
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FAQ
When was Observe.AI founded?
Observe.AI was founded in 2017 in San Francisco, United States.
How much funding has Observe.AI raised?
Observe.AI has raised $213M across 1 rounds — most recently a Series c.
What is Observe.AI's valuation?
Most recent disclosed valuation is $750M.
How much does Observe.AI cost?
Observe.AI pricing: Enterprise · Contact sales.
Where is Observe.AI headquartered?
Observe.AI is headquartered in San Francisco, United States.
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