Brainfish is an AI customer experience company founded in Australia that is redefining product support with next-generation ambient AI agents. Instead of waiting for customers to open a ticket, Brainfish agents use computer vision and contextual intelligence to understand what a user is doing inside a software product and proactively guide them, answer questions and resolve issues in real time. Since launching in 2023 the platform has scaled to serve more than 5 million users worldwide, with customers ranging from high-growth startups like Relevance AI to ASX-listed companies. Brainfish raised an initial $3.85M seed round in May 2024 (with Peak XV's Surge and Macdoch Ventures) and a $6.4M pre-Series A in July 2025 led by Prosus Ventures, bringing total funding to roughly $10M as it opened a US headquarters and expanded its ambient support technology.