What Altur does
Altur builds voice AI agents for debt collection and banking sales, operating as an automated call center that handles outbound customer communications without human operators. It is designed for financial operations, with a focus on Latin American markets.
Key capabilities
Altur reaches customers across phone, WhatsApp and SMS, choosing channels based on customer profiles, and uses a proprietary dialer optimized for debt collection and banking sales. Its AI agents adapt conversations to each customer's situation, negotiate payment terms and offer alternatives like an experienced operator, and maintain account history so they remember prior commitments and schedule follow-ups. The platform runs A/B tests to refine communication strategies and scales successful approaches automatically. It includes compliance features such as real-time oversight of agent reasoning, detailed audit logs and ISO 27001 certification.
Who it's for
Altur serves financial institutions, banks and debt collection agencies—particularly in Latin America—that want to scale collections and sales outreach while reducing reliance on human call-center staff.