Thena was founded in 2022 by Ankit Saxena, Govind Kavaturi, Mike Molinet and Unmukt Raizada to solve a problem unique to modern B2B SaaS: customers increasingly expect support inside shared Slack and Microsoft Teams channels, but those conversations are unstructured, easy to lose, and impossible to measure with a traditional helpdesk. Thena adds a structured support layer on top of the messaging tools B2B customers already live in, converting casual messages into trackable requests without forcing anyone into a separate portal.
The platform automatically detects requests in shared channels, creates tickets, assigns owners, enforces SLAs and keeps status in sync between the customer-facing thread and the internal queue. Its AI capabilities draft suggested responses, summarize long threads, classify request types and route issues to the right team. Because B2B support is account-centric, Thena layers in customer intelligence that aggregates activity, sentiment and request history at the account level, helping customer success and support teams spot at-risk accounts and escalations early.
Thena spans the channels B2B buyers actually use, Slack, Microsoft Teams, in-app chat and email, so a single team can manage every conversation from one connected workspace. This messaging-native approach differentiates it from ecommerce helpdesks and IT service desks, addressing the white space of high-touch, relationship-driven B2B support where speed and context inside the customer's own channel matter most.
Thena raised a $5 million seed round co-led by Lightspeed and First Round Capital, bringing total funding to about $7.2 million after an earlier $2.2 million pre-seed co-led by Pear VC and Tenacity Venture Capital. Reported to have reached roughly $20 million in revenue, Thena targets B2B SaaS companies that want to deliver fast, measurable support inside Slack and Teams while keeping a single source of truth for every customer request.
