What Signals does
Signals is a proactive AI customer support and engagement platform for e-commerce brands. It manages one-to-one conversations with shoppers over messaging channels such as iMessage and SMS, answering questions before purchase and following up after delivery to encourage repeat business.
Key capabilities
Before purchase, Signals answers fit, size, and product questions, offers styling and product-matching advice, and shares availability, shipping, and policy information. After delivery, it sends check-ins, facilitates exchanges to reduce returns, suggests contextual cross-sells, and flags subscription churn risk. The system maintains shared customer context across interactions and escalates complex issues to human agents without losing history. It integrates with Shopify, Gorgias, Listrak, Slack, and many other tools.
Who it's for
Signals targets direct-to-consumer and e-commerce brands selling physical products with reorder or cross-sell potential, particularly teams that prioritize ongoing customer relationships over bulk campaigns.