What Prox does
Prox provides AI technical support for complex physical products, acting as an AI product specialist for manufacturers. It ingests product manuals, spec sheets, and catalogs and turns them into conversational, cited support for customers, dealers, and internal teams.
Key capabilities
- Ingestion of manuals and catalogs structured into searchable knowledge graphs
- Answers cited back to source documentation
- Pre-generated interfaces such as troubleshooters, product selectors, sizing calculators, step-by-step guides, and kit builders
- Multi-surface deployment: product-page widgets, a dealer tablet interface with offline support, and internal tools via Slack and Teams
- MCP connectors for AI assistants including ChatGPT, Claude, Copilot, and Gemini
Who it's for
Prox serves manufacturers in sectors such as powersports, construction equipment, HVAC, refrigeration, agricultural equipment, aerospace, and medical devices. As an AI customer support tool, it targets companies that need to make complex product knowledge accessible to customers, field technicians, and dealers, including capturing knowledge from departing senior technicians.