Minimal AI is a Y Combinator S25 startup building AI agents for e-commerce customer support that resolve 90%+ of tickets while maintaining human-level quality. The platform learns a merchant's business rules and integrates with helpdesk, ticketing, e-commerce, and shipping tools through 60+ integrations. The company reported roughly $220K in revenue in 2025 with a very small team. Minimal AI was founded by Niek Hogenboom and Titus Ex and operates with European roots in Amsterdam.
Minimal AI
ActiveAI Agents for E-commerce Customer Support
Total raised
$500K
1 round
Stage
Seed
Jan 2025
Team
1-10
since 2025
Pricing
—
Founded
2025
Amsterdam, Netherlands
Agent-ready
—
AI agents for e-commerce customer support
Resolves 90%+ of support tickets autonomously
Human-level quality on resolved tickets
Learns each merchant's specific business rules
60+ integrations across helpdesk, ticketing, e-commerce, and shipping
Connects to commerce and shipping tools for order-aware answers
Designed for high-volume e-commerce support queues
Operates with a very small team behind it
12/100
Early
MCP server
Public API
Webhooks
OAuth 2.0
SDKs
No public agent surfaces detected yet.
Jan 2025 Seed $500K ● Y Combinator
Capital network
$500K raised ·1 backer·10 network links
- Backers1
- Shared portfoliocompanies these backers also fund
- Extended networkfunds that co-invest alongside them
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- What does Minimal AI do?
- Minimal AI builds AI agents for e-commerce customer support that resolve 90%+ of tickets while maintaining human-level quality, learning each merchant's business rules.
- What does Minimal AI integrate with?
- It offers 60+ integrations across helpdesk, ticketing, e-commerce, and shipping tools, so it can pull order and shipping context to answer accurately.
- Can it handle every ticket?
- It resolves the large majority of tickets autonomously, but the most complex or unusual cases may still be routed to human agents.
- Who is behind Minimal AI?
- Minimal AI is a Y Combinator S25 company founded by Niek Hogenboom and Titus Ex, with European roots in Amsterdam, and reported roughly $220K in revenue in 2025.
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