What Minimal AI does
Minimal AI builds AI agents for e-commerce customer support that resolve tickets autonomously, end to end. Headquartered in Amsterdam and backed by Y Combinator, its agents learn a business's processes and tone of voice quickly and then take real actions rather than only answering questions.
Key capabilities
- Autonomous ticket resolution across common support tasks
- Real actions such as canceling orders, issuing refunds, adjusting orders, handling returns, and checking inventory
- 60+ native integrations to connect with existing systems
- An AI Manager agent that trains, monitors, and optimizes the support agents with minimal human input
- Fast training to follow complex business processes reliably
The company has stated it raised a $3.6M seed round backed by Y Combinator and other investors.
Who it's for
Minimal AI serves e-commerce and retail businesses that want to scale customer support without adding headcount. As an AI customer support tool, it targets merchants looking to automate high-volume, action-oriented support workflows.