What Lorikeet does
Lorikeet is an AI customer support platform that acts as a customer concierge for complex, regulated companies. Its AI agent resolves customer problems end-to-end across channels, handling multi-step workflows and escalating to human agents with full context when a case cannot be completed automatically.
Key capabilities
Lorikeet supports phone, SMS, chat, email, and WhatsApp, and integrates with systems such as Zendesk, Stripe, and custom APIs to access customer data and take actions. It can execute complex procedures, from simple forms to lengthy refund flows, and is built to meet regulatory and compliance requirements. When an issue requires human help, it routes the case to an agent with the investigation already completed. Common tasks include rescheduling, subscription cancellations, refunds, and transaction troubleshooting.
Who it's for
Lorikeet focuses on companies in high-complexity, regulated industries such as fintech, healthtech, travel, insurance, and payroll that hold their customer support to a high standard.