What Jio Haptik does
Jio Haptik builds enterprise-grade conversational and voice AI agents that automate customer interactions at scale. Its agentic AI platform handles complex business workflows across many communication channels, delivering human-like customer experiences in customer service, sales, booking, and lead qualification.
Key capabilities
The platform offers multiple AI agent types and Voice AI for natural-language phone automation in over 100 languages, across channels including WhatsApp, voice, web, Instagram Direct, Facebook Messenger, and RCS. It supports multiple LLMs such as GPT, Llama, and Claude, uses retrieval-augmented generation over enterprise knowledge bases, and provides intelligent call routing, multi-step action orchestration, omnichannel inbox management, and seamless handoff to live agents. It emphasizes compliance with standards including ISO and GDPR.
Who it's for
Jio Haptik serves hundreds of enterprises across retail, e-commerce, entertainment, fintech, and insurance. Common use cases include automating support volume while improving response time, generating and qualifying leads through conversation, and driving product recommendations via catalog integration. The company is headquartered in India.