item is an AI-native CRM that autonomously manages customer relationships. The system connects to a company's customer tools, automatically enriches data, and serves as a centralized source of truth, with an AI Assistant for daily tasks and customizable Agents that automate processes across sales, support, and account management. It uses natural-language prompts rather than traditional UI workflows. item is part of Y Combinator's Fall 2025 batch and is based in San Francisco.