Filum AI is a customer experience management (CXM) platform founded in 2020 by experts from Silicon Valley and Vietnam. It helps businesses listen to, understand, and serve customers across touchpoints through four core capabilities: Listen (multi-channel feedback collection), Insight (AI sentiment and topic analysis across calls, chats, and text), Action (AI agents for sales and service), and Customer 360 (unified profiles and targeted campaigns). The platform improves CX metrics like CSAT, NPS, and CES, serving brands such as KPMG, Audi, and Vinasoy and earning recognition as a top Southeast Asia AI startup via Google for Startups Accelerator. In March 2025 Filum AI raised a $1M seed round from Nextrans, VinVentures, and TheVentures, plus strategic angels including Hung Tran (Got It founder) and Tran Anh Dung (MOG founder), to grow R&D and expand across Southeast Asia.