Overview
CloudTalk is a cloud-based business calling and contact center platform founded in 2016 by Martin Malych and Viktor Vanek. It provides affordable international calling to 160+ countries, intelligent call routing, IVR, and deep CRM and helpdesk integrations. In 2025 CloudTalk closed a $28M Series B co-led by KPN Ventures and Lead Ventures to accelerate its AI-powered voice communication roadmap, bringing total funding to roughly $45M.
AI Capabilities
CloudTalk's AI layer includes automated call transcription, sentiment analysis, conversation intelligence, topic detection, and AI voice agents that can autonomously handle routine inbound calls. These features help sales and support teams reduce manual call review, surface insights, and automate repetitive conversations. AI tools are offered as add-ons priced per user or per minute on top of the core calling plans.
Who It Serves
CloudTalk targets SMB and mid-market sales and customer support teams that need cost-effective international calling combined with modern AI conversation intelligence. With API access, webhooks, and 95+ integrations, it functions as a flexible voice hub that connects to existing CRM and helpdesk workflows.