Fireflies.ai Review 2026: The Meeting Notetaker That Sticks Around

TL;DR

Fireflies.ai records, transcribes, and summarizes meetings across Zoom, Google Meet, Teams, and Webex. Its differentiators: a search-first interface that treats your meeting archive as a knowledge base, plus deep CRM and tool integrations. In 2026 it sits alongside Otter and Granola at the top of the AI notetaker pack.

What it does

• Auto-join meetings across major platforms
• Transcribe and summarize with AI-generated notes
• Search across your entire meeting archive
• AI ask — query past meetings in natural language
• CRM sync — push notes to Salesforce, HubSpot
• Topic and sentiment analytics
• API and webhooks

What is great

Search across all meetings is the killer feature. Find every time a customer mentioned a competitor — actually useful.

Integrations are deep. Fireflies pushes to more CRMs and tools than most competitors.

Pricing scales reasonably. Team plans do not punish growth.

Multiple meeting platforms covered first-class.

What is not

Summary quality decent but not best. Granola feels sharper for individual meetings.

Bot joins your meetings — some companies dislike this. No bot-free option like Granola has.

Storage limits — heavy users on lower tiers hit caps.

UI feels dated in places vs newer competitors.

Pricing

Plan	Price
Free	Limited
Pro	$10/user/mo
Business	$19/user/mo
Enterprise	$39/user/mo

Verdict

Fireflies is the right pick when you need an AI notetaker that builds a searchable team knowledge base — sales, recruiting, customer success use cases. For solo or quiet meetings Granola is sharper. For raw transcription Otter is fine. Fireflies wins on team and search.

Who it is for

Best for: Sales, customer success, and recruiting teams wanting searchable meeting archives.

Not for: Solo users preferring bot-free meetings or those needing top transcription quality alone.