Tidio vs Yellow.ai
Which Chatbots AI tool is better in 2026?
Tidio
AI customer service platform built around the Lyro AI support agent
Yellow.ai
Transform CX & EX with Yellow.ai’s Agentic AI platform to autonomously drive human-like conversations at scale.
Side-by-side
Yellow.ai is the more established option (raised $102.2M), but Tidio is cheaper to start.
| Metric | Tidio | Yellow.ai |
|---|---|---|
| Taglinei | AI customer service platform built around the Lyro AI support agent | Transform CX & EX with Yellow.ai’s Agentic AI platform to autonomously drive human-like conversations at scale. |
| Foundedi | 2013🏆 | — |
| HQi | Szczecin, Poland | — |
| Employeesi | 51-200 | 201-500🏆 |
| Neuron scorei | 49 | 54🏆 |
| Total fundingi | $26.8M | $102.2M🏆 |
| Latest roundi | Series B · May 2022 | Series C · Aug 2021 |
| Valuationi | — | — |
| Cheapest paid plani | From $24/mo🏆 | — |
| Free plani | ✓ | ✗ |
| Free triali | ✓ | ✓ |
| Top tier pricei | Pricing not disclosed | Enterprise · Contact sales |
| Pricing summaryi | Free · From $24/mo | 1 published plans |
| Categoriesi |
Capability matrix
Developer-facing capabilities and access signals for Tidio and Yellow.ai.
| Capability | Tidio | Yellow.ai |
|---|---|---|
| MCP support | ✗ | ✗ |
| Public API | ✓ | ✗ |
| Webhooks | ✗ | ✗ |
| OAuth 2.0 | ✗ | ✗ |
| SDK languages | — | 3 (JavaScript, Python, REST API) |
| Free plan | ✓ | ✗ |
| Free trial | ✓ | ✓ |
| Verified | ✗ | ✗ |
| Active deal | ✗ | ✗ |
🟢 Strengths of Tidio
- Offers a free plan
- Lower starting price ($24/mo)
- Newer company (2013)
🔵 Strengths of Yellow.ai
- Has raised more capital ($102.2M vs $26.8M)
- Higher Neuron score (54 vs 49)
Which should you choose?
Choose Tidio if price matters most — it starts at Free · From $24/mo, which is friendlier for teams watching burn. Both AI Chatbots tools ship core features, so the cost delta often decides it for small teams and solo operators.
Choose Yellow.ai if you want the most established option — it has raised $102.2M, suggesting more runway for enterprise features, support, and long-term roadmap. For mission-critical workflows or larger teams, that stability often outweighs a lower monthly price.
Frequently asked questions
Tidio vs Yellow.ai — which is better?
It depends on your priority. Tidio is the leaner option; Yellow.ai has broader feature depth. See the side-by-side table above.
Is Tidio cheaper than Yellow.ai?
Yes — Tidio's cheapest paid plan is Free · From $24/mo, while Yellow.ai's is Enterprise · Contact sales.
Do Tidio and Yellow.ai offer free plans?
Tidio: Yes, has a free plan. Yellow.ai: Free trial only.
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