Decagon vs Kore.ai
Which Agents AI tool is better in 2026?
Decagon
AI agents that actually solve customer problems
Kore.ai
Conversational AI for enterprise customer experience
Side-by-side
| Decagon | Kore.ai | |
|---|---|---|
| Tagline | AI agents that actually solve customer problems | Conversational AI for enterprise customer experience |
| Founded | 2023 | 2014 |
| HQ | San Francisco, US | Orlando, US |
| Employees | 50-200 | 1000-2000 |
| Total funding | $296M | $250M |
| Latest round | series-b · Mar 2025 | Series C |
| Valuation | $1.5B | $1B |
| Cheapest paid plan | — | — |
| Free plan | ✗ | ✗ |
| Free trial | ✗ | ✓ |
| Top tier price | Enterprise Custom · Contact sales | Enterprise · Contact sales |
| Pricing summary | 1 published plans | 3 published plans |
| Categories |
Capability matrix
Developer-facing capabilities and access signals for Decagon and Kore.ai.
| Capability | Decagon | Kore.ai |
|---|---|---|
| MCP support | ✗ | ✗ |
| Public API | ✓ | ✓ |
| Webhooks | ✗ | ✗ |
| OAuth 2.0 | ✗ | ✗ |
| SDK languages | — | 1 (JavaScript) |
| Free plan | ✗ | ✗ |
| Free trial | ✗ | ✓ |
| Verified | ✓ | ✓ |
| Active deal | ✗ | ✗ |
🟢 Strengths of Decagon
- Has raised more capital ($296M vs $250M)
- Higher Neuron score (56 vs 42)
- Newer company (2023)
🔵 Strengths of Kore.ai
- Offers a free trial
- More mature (2014)
Which should you choose?
Choose Kore.ai if price matters most — it starts at Enterprise · Contact sales, which is friendlier for teams watching burn. Both AI Agents tools ship core features, so the cost delta often decides it for small teams and solo operators.
Choose Decagon if you want the most established option — it has raised $296M, suggesting more runway for enterprise features, support, and long-term roadmap. For mission-critical workflows or larger teams, that stability often outweighs a lower monthly price.
Frequently asked questions
Decagon vs Kore.ai — which is better?
It depends on your priority. Decagon has raised more capital and is the more established option; Kore.ai has broader feature depth. See the side-by-side table above.
Is Decagon cheaper than Kore.ai?
No — Kore.ai's cheapest paid plan is Enterprise · Contact sales, while Decagon's is Enterprise · Contact sales.
Do Decagon and Kore.ai offer free plans?
Decagon: Paid only. Kore.ai: Free trial only.
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