Clarity vs Filum AI
Which Customer Feedback AI tool is better in 2026?
Clarity
3-in-1 AI customer experience platform with voice-of-customer, AI agents and support automation
Filum AI
AI customer experience management platform for Southeast Asia
Side-by-side
Clarity is the more established option (raised $12M); pricing is comparable on both sides.
| Metric | Clarity | Filum AI |
|---|---|---|
| Taglinei | 3-in-1 AI customer experience platform with voice-of-customer, AI agents and support automation | AI customer experience management platform for Southeast Asia |
| Foundedi | 2023 | 2020🏆 |
| HQi | London, GB | Ho Chi Minh City, VN |
| Employeesi | 11-50 | 11-50 |
| Neuron scorei | 61🏆 | 60 |
| Total fundingi | $12M🏆 | $1M |
| Latest roundi | Seed · Sep 2025 | Seed · Mar 2025 |
| Valuationi | — | — |
| Cheapest paid plani | Pricing not disclosed | Pricing not disclosed |
| Free plani | ✗ | ✓ |
| Free triali | ✗ | ✓ |
| Top tier pricei | Pricing not disclosed | Pricing not disclosed |
| Pricing summaryi | Enterprise · Contact sales | Free |
| Categoriesi |
Capability matrix
Developer-facing capabilities and access signals for Clarity and Filum AI.
| Capability | Clarity | Filum AI |
|---|---|---|
| MCP support | ✗ | ✗ |
| Public API | ✓ | ✓ |
| Webhooks | ✗ | ✗ |
| OAuth 2.0 | ✗ | ✗ |
| SDK languages | — | — |
| Free plan | ✗ | ✓ |
| Free trial | ✗ | ✓ |
| Verified | ✗ | ✗ |
| Active deal | ✗ | ✗ |
🟢 Strengths of Clarity
- Has raised more capital ($12M vs $1M)
- Higher Neuron score (61 vs 60)
- Newer company (2023)
🔵 Strengths of Filum AI
- Offers a free plan
- Offers a free trial
- More mature (2020)
Which should you choose?
Choose Filum AI if price matters most — it starts at Free, which is friendlier for teams watching burn. Both AI Customer Feedback tools ship core features, so the cost delta often decides it for small teams and solo operators.
Choose Clarity if you want the most established option — it has raised $12M, suggesting more runway for enterprise features, support, and long-term roadmap. For mission-critical workflows or larger teams, that stability often outweighs a lower monthly price.
Frequently asked questions
Clarity vs Filum AI — which is better?
It depends on your priority. Clarity has raised more capital and is the more established option; Filum AI has broader feature depth. See the side-by-side table above.
Is Clarity cheaper than Filum AI?
No — Filum AI's cheapest paid plan is Free, while Clarity's is Enterprise · Contact sales.
Do Clarity and Filum AI offer free plans?
Clarity: Paid only. Filum AI: Yes, has a free plan.
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