Decagon vs Tidio
Which Chatbots AI tool is better in 2026?
Decagon
AI agents that actually solve customer problems
Tidio
AI customer service platform built around the Lyro AI support agent
Side-by-side
Decagon is the more established option (raised $546M), but Tidio is cheaper to start.
| Metric | Decagon | Tidio |
|---|---|---|
| Taglinei | AI agents that actually solve customer problems | AI customer service platform built around the Lyro AI support agent |
| Foundedi | 2023 | 2013🏆 |
| HQi | San Francisco, US | Szczecin, Poland |
| Employeesi | 50-200 | 51-200🏆 |
| Neuron scorei | 64🏆 | 49 |
| Total fundingi | $546M🏆 | $26.8M |
| Latest roundi | Series D · Jan 2026 | Series B · May 2022 |
| Valuationi | $4.5B🏆 | — |
| Cheapest paid plani | — | From $24/mo🏆 |
| Free plani | ✗ | ✓ |
| Free triali | ✗ | ✓ |
| Top tier pricei | Enterprise · Contact sales | Pricing not disclosed |
| Pricing summaryi | 1 published plans | Free · From $24/mo |
| Categoriesi |
Capability matrix
Developer-facing capabilities and access signals for Decagon and Tidio.
| Capability | Decagon | Tidio |
|---|---|---|
| MCP support | ✗ | ✗ |
| Public API | ✓ | ✓ |
| Webhooks | ✗ | ✗ |
| OAuth 2.0 | ✗ | ✗ |
| SDK languages | — | — |
| Free plan | ✗ | ✓ |
| Free trial | ✗ | ✓ |
| Verified | ✓ | ✗ |
| Active deal | ✗ | ✗ |
🟢 Strengths of Decagon
- Has raised more capital ($546M vs $26.8M)
- Higher Neuron score (64 vs 49)
- Newer company (2023)
- Verified profile
🔵 Strengths of Tidio
- Offers a free plan
- Offers a free trial
- Lower starting price ($24/mo)
- More mature (2013)
Which should you choose?
Choose Tidio if price matters most — it starts at Free · From $24/mo, which is friendlier for teams watching burn. Both AI Chatbots tools ship core features, so the cost delta often decides it for small teams and solo operators.
Choose Decagon if you want the most established option — it has raised $546M, suggesting more runway for enterprise features, support, and long-term roadmap. For mission-critical workflows or larger teams, that stability often outweighs a lower monthly price.
Frequently asked questions
Decagon vs Tidio — which is better?
It depends on your priority. Decagon has raised more capital and is the more established option; Tidio is cheaper to start. See the side-by-side table above.
Is Decagon cheaper than Tidio?
No — Tidio's cheapest paid plan is Free · From $24/mo, while Decagon's is Enterprise · Contact sales.
Do Decagon and Tidio offer free plans?
Decagon: Paid only. Tidio: Yes, has a free plan.
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