Decagon vs PolyAI
Which Agents AI tool is better in 2026?
Decagon
AI agents that actually solve customer problems
PolyAI
The world's most lifelike voice AI agents for enterprise customer service.
Side-by-side
Decagon is the more established option (raised $546M); pricing is comparable on both sides.
| Metric | Decagon | PolyAI |
|---|---|---|
| Taglinei | AI agents that actually solve customer problems | The world's most lifelike voice AI agents for enterprise customer service. |
| Foundedi | 2023 | 2017🏆 |
| HQi | San Francisco, US | London, GB |
| Employeesi | 50-200 | 201-500🏆 |
| Neuron scorei | 64🏆 | 59 |
| Total fundingi | $546M🏆 | $120M |
| Latest roundi | Series D · Jan 2026 | Series C · May 2024 |
| Valuationi | $4.5B🏆 | — |
| Cheapest paid plani | — | — |
| Free plani | ✗ | ✗ |
| Free triali | ✗ | ✓ |
| Top tier pricei | Enterprise · Contact sales | Enterprise · Contact sales |
| Pricing summaryi | 1 published plans | 1 published plans |
| Categoriesi |
Capability matrix
Developer-facing capabilities and access signals for Decagon and PolyAI.
| Capability | Decagon | PolyAI |
|---|---|---|
| MCP support | ✗ | ✗ |
| Public API | ✓ | ✗ |
| Webhooks | ✗ | ✗ |
| OAuth 2.0 | ✗ | ✗ |
| SDK languages | — | 2 (JavaScript, Python) |
| Free plan | ✗ | ✗ |
| Free trial | ✗ | ✓ |
| Verified | ✓ | ✗ |
| Active deal | ✗ | ✗ |
🟢 Strengths of Decagon
- Has raised more capital ($546M vs $120M)
- Higher Neuron score (64 vs 59)
- Newer company (2023)
- Verified profile
🔵 Strengths of PolyAI
- Offers a free trial
- More mature (2017)
Which should you choose?
Choose PolyAI if price matters most — it starts at Enterprise · Contact sales, which is friendlier for teams watching burn. Both AI Agents tools ship core features, so the cost delta often decides it for small teams and solo operators.
Choose Decagon if you want the most established option — it has raised $546M, suggesting more runway for enterprise features, support, and long-term roadmap. For mission-critical workflows or larger teams, that stability often outweighs a lower monthly price.
Frequently asked questions
Decagon vs PolyAI — which is better?
It depends on your priority. Decagon has raised more capital and is the more established option; PolyAI has broader feature depth. See the side-by-side table above.
Is Decagon cheaper than PolyAI?
No — PolyAI's cheapest paid plan is Enterprise · Contact sales, while Decagon's is Enterprise · Contact sales.
Do Decagon and PolyAI offer free plans?
Decagon: Paid only. PolyAI: Free trial only.
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