Decagon vs Filum AI
Which Customer Support AI tool is better in 2026?
Decagon
AI agents that actually solve customer problems
Filum AI
AI customer experience management platform for Southeast Asia
Side-by-side
Decagon is the more established option (raised $546M); pricing is comparable on both sides.
| Metric | Decagon | Filum AI |
|---|---|---|
| Taglinei | AI agents that actually solve customer problems | AI customer experience management platform for Southeast Asia |
| Foundedi | 2023 | 2020🏆 |
| HQi | San Francisco, US | Ho Chi Minh City, VN |
| Employeesi | 50-200 | 11-50🏆 |
| Neuron scorei | 64🏆 | 45 |
| Total fundingi | $546M🏆 | $1M |
| Latest roundi | Series D · Jan 2026 | Seed · Mar 2025 |
| Valuationi | $4.5B🏆 | — |
| Cheapest paid plani | — | Pricing not disclosed |
| Free plani | ✗ | ✓ |
| Free triali | ✗ | ✓ |
| Top tier pricei | Enterprise · Contact sales | Pricing not disclosed |
| Pricing summaryi | 1 published plans | Free |
| Categoriesi |
Capability matrix
Developer-facing capabilities and access signals for Decagon and Filum AI.
| Capability | Decagon | Filum AI |
|---|---|---|
| MCP support | ✗ | ✗ |
| Public API | ✓ | ✓ |
| Webhooks | ✗ | ✗ |
| OAuth 2.0 | ✗ | ✗ |
| SDK languages | — | — |
| Free plan | ✗ | ✓ |
| Free trial | ✗ | ✓ |
| Verified | ✓ | ✗ |
| Active deal | ✗ | ✗ |
🟢 Strengths of Decagon
- Has raised more capital ($546M vs $1M)
- Higher Neuron score (64 vs 45)
- Newer company (2023)
- Verified profile
🔵 Strengths of Filum AI
- Offers a free plan
- Offers a free trial
- More mature (2020)
Which should you choose?
Choose Filum AI if price matters most — it starts at Free, which is friendlier for teams watching burn. Both AI Customer Support tools ship core features, so the cost delta often decides it for small teams and solo operators.
Choose Decagon if you want the most established option — it has raised $546M, suggesting more runway for enterprise features, support, and long-term roadmap. For mission-critical workflows or larger teams, that stability often outweighs a lower monthly price.
Frequently asked questions
Decagon vs Filum AI — which is better?
It depends on your priority. Decagon has raised more capital and is the more established option; Filum AI has broader feature depth. See the side-by-side table above.
Is Decagon cheaper than Filum AI?
No — Filum AI's cheapest paid plan is Free, while Decagon's is Enterprise · Contact sales.
Do Decagon and Filum AI offer free plans?
Decagon: Paid only. Filum AI: Yes, has a free plan.
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