Cresta vs Yellow.ai
Which Chatbots AI tool is better in 2026?
Cresta
Generative AI for the contact center
Yellow.ai
Transform CX & EX with Yellow.ai’s Agentic AI platform to autonomously drive human-like conversations at scale.
Side-by-side
Cresta is the more established option (raised $280M); pricing is comparable on both sides.
| Metric | Cresta | Yellow.ai |
|---|---|---|
| Taglinei | Generative AI for the contact center | Transform CX & EX with Yellow.ai’s Agentic AI platform to autonomously drive human-like conversations at scale. |
| Foundedi | 2017🏆 | — |
| HQi | Palo Alto, US | — |
| Employeesi | 101-250 | 201-500🏆 |
| Neuron scorei | 54 | 54 |
| Total fundingi | $280M🏆 | $102.2M |
| Latest roundi | Series D · Nov 2024 | Series C · Aug 2021 |
| Valuationi | $1.6B🏆 | — |
| Cheapest paid plani | — | — |
| Free plani | ✗ | ✗ |
| Free triali | ✗ | ✓ |
| Top tier pricei | Enterprise · Contact sales | Enterprise · Contact sales |
| Pricing summaryi | 1 published plans | 1 published plans |
| Categoriesi |
Capability matrix
Developer-facing capabilities and access signals for Cresta and Yellow.ai.
| Capability | Cresta | Yellow.ai |
|---|---|---|
| MCP support | ✗ | ✗ |
| Public API | ✓ | ✗ |
| Webhooks | ✗ | ✗ |
| OAuth 2.0 | ✗ | ✗ |
| SDK languages | — | 3 (JavaScript, Python, REST API) |
| Free plan | ✗ | ✗ |
| Free trial | ✗ | ✓ |
| Verified | ✓ | ✗ |
| Active deal | ✗ | ✗ |
🟢 Strengths of Cresta
- Has raised more capital ($280M vs $102.2M)
- Newer company (2017)
- Verified profile
🔵 Strengths of Yellow.ai
- Offers a free trial
Which should you choose?
Choose Yellow.ai if price matters most — it starts at Enterprise · Contact sales, which is friendlier for teams watching burn. Both AI Chatbots tools ship core features, so the cost delta often decides it for small teams and solo operators.
Choose Cresta if you want the most established option — it has raised $280M, suggesting more runway for enterprise features, support, and long-term roadmap. For mission-critical workflows or larger teams, that stability often outweighs a lower monthly price.
Frequently asked questions
Cresta vs Yellow.ai — which is better?
It depends on your priority. Cresta has raised more capital and is the more established option; Yellow.ai has broader feature depth. See the side-by-side table above.
Is Cresta cheaper than Yellow.ai?
No — Yellow.ai's cheapest paid plan is Enterprise · Contact sales, while Cresta's is Enterprise · Contact sales.
Do Cresta and Yellow.ai offer free plans?
Cresta: Paid only. Yellow.ai: Free trial only.
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