CloudTalk vs Cresta
Which Customer Support AI tool is better in 2026?
CloudTalk
AI-powered business calling software with conversation intelligence and voice agents
Cresta
Generative AI for the contact center
Side-by-side
Cresta is the more established option (raised $280M), but CloudTalk is cheaper to start.
| Metric | CloudTalk | Cresta |
|---|---|---|
| Taglinei | AI-powered business calling software with conversation intelligence and voice agents | Generative AI for the contact center |
| Foundedi | 2016🏆 | 2017 |
| HQi | Bratislava, Slovakia | Palo Alto, US |
| Employeesi | 203🏆 | 101-250 |
| Neuron scorei | 72🏆 | 49 |
| Total fundingi | $45.3M | $280M🏆 |
| Latest roundi | Series B · Jan 2025 | Series D · Nov 2024 |
| Valuationi | — | $1.6B🏆 |
| Cheapest paid plani | From $19/mo🏆 | — |
| Free plani | ✗ | ✗ |
| Free triali | ✓ | ✗ |
| Top tier pricei | Pricing not disclosed | Enterprise Custom · Contact sales |
| Pricing summaryi | Free trial · From $19/mo | 1 published plans |
| Categoriesi |
Capability matrix
Developer-facing capabilities and access signals for CloudTalk and Cresta.
| Capability | CloudTalk | Cresta |
|---|---|---|
| MCP support | ✗ | ✗ |
| Public API | ✓ | ✓ |
| Webhooks | ✓ | ✗ |
| OAuth 2.0 | ✓ | ✗ |
| SDK languages | — | — |
| Free plan | ✗ | ✗ |
| Free trial | ✓ | ✗ |
| Verified | ✗ | ✓ |
| Active deal | ✗ | ✗ |
🟢 Strengths of CloudTalk
- Higher Neuron score (72 vs 49)
- Offers a free trial
- Lower starting price ($19/mo)
- More mature (2016)
🔵 Strengths of Cresta
- Has raised more capital ($280M vs $45.3M)
- Newer company (2017)
- Verified profile
Which should you choose?
Choose CloudTalk if price matters most — it starts at Free trial · From $19/mo, which is friendlier for teams watching burn. Both AI Customer Support tools ship core features, so the cost delta often decides it for small teams and solo operators.
Choose Cresta if you want the most established option — it has raised $280M, suggesting more runway for enterprise features, support, and long-term roadmap. For mission-critical workflows or larger teams, that stability often outweighs a lower monthly price.
Frequently asked questions
CloudTalk vs Cresta — which is better?
It depends on your priority. CloudTalk is the leaner option; Cresta has broader feature depth. See the side-by-side table above.
Is CloudTalk cheaper than Cresta?
Yes — CloudTalk's cheapest paid plan is Free trial · From $19/mo, while Cresta's is Enterprise · Contact sales.
Do CloudTalk and Cresta offer free plans?
CloudTalk: Free trial only. Cresta: Paid only.
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