Aisera vs Decagon
Which Customer Support AI tool is better in 2026?
Aisera
Agentic AI service experience platform that automates customer and employee support across IT
Decagon
AI agents that actually solve customer problems
Side-by-side
Decagon is the more established option (raised $546M); pricing is comparable on both sides.
| Metric | Aisera | Decagon |
|---|---|---|
| Taglinei | Agentic AI service experience platform that automates customer and employee support across IT | AI agents that actually solve customer problems |
| Foundedi | 2017🏆 | 2023 |
| HQi | — | San Francisco, US |
| Employeesi | 11-50 | 50-200🏆 |
| Neuron scorei | 46 | 64🏆 |
| Total fundingi | $180M | $546M🏆 |
| Latest roundi | Series C | Series D · Jan 2026 |
| Valuationi | — | $4.5B🏆 |
| Cheapest paid plani | Pricing not disclosed | — |
| Free plani | ✓ | ✗ |
| Free triali | ✓ | ✗ |
| Top tier pricei | Pricing not disclosed | Enterprise · Contact sales |
| Pricing summaryi | Free | 1 published plans |
| Categoriesi |
Capability matrix
Developer-facing capabilities and access signals for Aisera and Decagon.
| Capability | Aisera | Decagon |
|---|---|---|
| MCP support | ✗ | ✗ |
| Public API | ✗ | ✓ |
| Webhooks | ✗ | ✗ |
| OAuth 2.0 | ✗ | ✗ |
| SDK languages | — | — |
| Free plan | ✓ | ✗ |
| Free trial | ✓ | ✗ |
| Verified | ✗ | ✓ |
| Active deal | ✗ | ✗ |
🟢 Strengths of Aisera
- Offers a free plan
- Offers a free trial
- More mature (2017)
🔵 Strengths of Decagon
- Has raised more capital ($546M vs $180M)
- Higher Neuron score (64 vs 46)
- Newer company (2023)
- Verified profile
Which should you choose?
Choose Decagon if price matters most — it starts at Enterprise · Contact sales, which is friendlier for teams watching burn. Both AI Customer Support tools ship core features, so the cost delta often decides it for small teams and solo operators.
Choose Decagon if you want the most established option — it has raised $546M, suggesting more runway for enterprise features, support, and long-term roadmap. For mission-critical workflows or larger teams, that stability often outweighs a lower monthly price.
Frequently asked questions
Aisera vs Decagon — which is better?
It depends on your priority. Aisera is the leaner option; Decagon has broader feature depth. See the side-by-side table above.
Is Aisera cheaper than Decagon?
No — Decagon's cheapest paid plan is Enterprise · Contact sales, while Aisera's is Free.
Do Aisera and Decagon offer free plans?
Aisera: Yes, has a free plan. Decagon: Paid only.
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