Aircall vs Cresta
Which Customer Support AI tool is better in 2026?
Aircall
Cloud-based phone system and AI conversation intelligence for sales and support teams
Cresta
Generative AI for the contact center
Side-by-side
Cresta is the more established option (raised $280M), but Aircall is cheaper to start.
| Metric | Aircall | Cresta |
|---|---|---|
| Taglinei | Cloud-based phone system and AI conversation intelligence for sales and support teams | Generative AI for the contact center |
| Foundedi | 2014🏆 | 2017 |
| HQi | New York, United States | Palo Alto, US |
| Employeesi | 740🏆 | 101-250 |
| Neuron scorei | 75🏆 | 49 |
| Total fundingi | $226M | $280M🏆 |
| Latest roundi | Series D · Jun 2021 | Series D · Nov 2024 |
| Valuationi | $1B | $1.6B🏆 |
| Cheapest paid plani | From $30/mo🏆 | — |
| Free plani | ✗ | ✗ |
| Free triali | ✓ | ✗ |
| Top tier pricei | Pricing not disclosed | Enterprise Custom · Contact sales |
| Pricing summaryi | Free trial · From $30/mo | 1 published plans |
| Categoriesi |
Capability matrix
Developer-facing capabilities and access signals for Aircall and Cresta.
| Capability | Aircall | Cresta |
|---|---|---|
| MCP support | ✗ | ✗ |
| Public API | ✓ | ✓ |
| Webhooks | ✓ | ✗ |
| OAuth 2.0 | ✓ | ✗ |
| SDK languages | 1 (JavaScript) | — |
| Free plan | ✗ | ✗ |
| Free trial | ✓ | ✗ |
| Verified | ✗ | ✓ |
| Active deal | ✗ | ✗ |
🟢 Strengths of Aircall
- Higher Neuron score (75 vs 49)
- Offers a free trial
- Lower starting price ($30/mo)
- More mature (2014)
🔵 Strengths of Cresta
- Has raised more capital ($280M vs $226M)
- Newer company (2017)
- Verified profile
Which should you choose?
Choose Aircall if price matters most — it starts at Free trial · From $30/mo, which is friendlier for teams watching burn. Both AI Customer Support tools ship core features, so the cost delta often decides it for small teams and solo operators.
Choose Cresta if you want the most established option — it has raised $280M, suggesting more runway for enterprise features, support, and long-term roadmap. For mission-critical workflows or larger teams, that stability often outweighs a lower monthly price.
Frequently asked questions
Aircall vs Cresta — which is better?
It depends on your priority. Aircall is the leaner option; Cresta has broader feature depth. See the side-by-side table above.
Is Aircall cheaper than Cresta?
Yes — Aircall's cheapest paid plan is Free trial · From $30/mo, while Cresta's is Enterprise · Contact sales.
Do Aircall and Cresta offer free plans?
Aircall: Free trial only. Cresta: Paid only.
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