Pace is an agentic AI platform purpose-built for insurance operations. Its agents navigate internal applications, reason across documents, and even place phone calls to autonomously handle the high-volume, repetitive tasks traditionally outsourced to BPOs — submission intake, policy servicing, claims handling, and data entry for carriers and brokers. Rather than offering a passive copilot, Pace aims to replace the human-in-the-loop layer entirely for well-bounded workflows.
The company was founded in 2024 by CEO Jamie Cuffe, who previously founded Cheer (acquired by Retool in 2020). Pace targets a roughly $70B annual insurance BPO market that expands to approximately $400B when broader financial-services operations are included. Early customers include Prudential, The Mutual Group, and Newfront, spanning life, commercial, and brokerage segments.
In January 2026, Pace announced a $10M Series A led by Sequoia Capital, with partner Bryan Schreier — who previously backed Cuffe at Cheer — leading the round. The capital is being used to scale the agent platform, expand engineering, and accelerate enterprise rollouts.
Compared with FurtherAI, Pace pushes further toward autonomous agents that operate across internal systems and the phone network, while FurtherAI leans into a structured insurance workspace with defined modules. Versus horizontal BPO automation platforms, Pace is differentiated by its insurance-specific data models and out-of-the-box workflows for carriers and brokers.