Netomi provides a fully managed, production-ready agentic AI platform for customer experience, letting enterprises build, test, deploy, monitor, and continuously improve AI agents at scale. It offers no-code controls and integrations into existing tech stacks while emphasizing compliance, security, and reliability for high-stakes customer service environments.
The platform operates across chat, email, and voice, and is engineered for high throughput, reportedly handling tens of thousands of requests per second for large brands. Netomi orchestrates models from providers including OpenAI, Anthropic, and Google rather than relying on a single model, and frames its direction as a world model for customer experience with AI embedded inside digital products rather than bolted on as a chatbot.
Netomi was founded by Puneet Mehta, who continues to serve as CEO, on the early thesis that AI would become the primary customer interface. The company has built its reputation around running customer support for major enterprises including United Airlines, Delta Air Lines, Paramount, DraftKings, and the NBA.
In April 2026 Netomi raised a $110 million Series C led by Accenture Ventures, with participation from Adobe Ventures, WndrCo, Silver Lake Waterman, NAVER Ventures, Metis Strategy, and Fin Capital. The round brought total funding raised to more than $160 million, and Accenture's strategic investment is positioned to accelerate enterprise adoption of agentic CX.
Netomi differentiates through its production focus, enterprise-grade governance, multi-model orchestration, and channel breadth, targeting large organizations that cannot afford customer-facing AI failures and need agents that scale reliably beyond pilots.