What Lunavo does
Lunavo is an AI assistant for carriers and freight forwarders that automates back-office logistics operations. It works as an execution layer on top of existing systems, handling repetitive order processing, communications, and exception work rather than replacing the underlying software.
Key capabilities
Lunavo extracts shipment data from emails, PDFs, and portals and creates load entries in transportation management systems. It monitors emails, portals, and feeds in real time, drafts responses, and escalates only items needing human judgment. Additional functions include dispatch optimization that compares financial outcomes across options, answering customer status inquiries, auditing freight invoices against contracts, and managing exceptions such as detention claims.
Who it's for
Lunavo targets mid-sized freight forwarders and logistics operators, including those in the DACH region handling high daily order and email volumes, who want to automate repetitive back-office work and let dispatchers handle more loads.