What Hi Marley does
Hi Marley is an intelligent communication platform built specifically for property and casualty insurance. It uses SMS-based messaging to connect carriers, policyholders, and service providers in unified conversations, helping the insurance ecosystem communicate with clarity, speed, and ease throughout the claims process.
Key capabilities
The platform provides two-way text messaging for claims communication, AI-powered analytics including sentiment analysis and performance insights, and automated translation for multi-language conversations. A mobile app lets field adjusters manage communications on the go, and the platform integrates with systems such as Guidewire ClaimCenter and Verisk XactAnalysis. Specialized products include Conversational FNOL, Total Loss Assist, and Workflow Assist.
Who it's for
Hi Marley serves property and casualty insurance carriers across auto, property, and workers' compensation lines, including a large share of the top carriers by market. Key use cases include first notice of loss intake via text, claims management that reduces phone tag, proactive claim status updates, appointment scheduling for inspections and repairs, and multilingual support for diverse policyholders. The company is based in the United States.