Carecode is a Brazilian healthtech startup building AI voice and text agents that automate the work traditionally done by healthcare contact centers — patient scheduling, appointment confirmations, no-show recovery, follow-ups, and rebookings. Instead of forcing patients onto a portal or an English-first chatbot, Carecode meets them where they already are: WhatsApp.
The agents support both text and audio, which matters in a market where older and lower-income Brazilian patients often prefer voice notes over typing. They also speak Portuguese natively and are tuned for the conversational style of Brazilian healthcare interactions, from primary care booking to specialty referrals.
Carecode was founded by Thomaz Srougi, who previously created Dr. Consulta, one of Brazil's best-known primary care chains. That operator background informs the product: Carecode targets the roughly US$100B Brazilian healthcare providers spend each year on contact centers and administrative payroll, where automating even a fraction of routine inbound and outbound calls produces meaningful margin.
The company emerged from stealth in December 2024 with a $4.3M pre-seed round — an unusually large pre-seed for a Latin American AI startup — co-led by Andreessen Horowitz and QED Investors. Capital is being used to expand the engineering team in São Paulo and scale early deployments with hospital networks and clinic chains.
Carecode's differentiator is the combination of healthcare operator DNA, a WhatsApp-first delivery model, and audio support — three things horizontal voice-AI vendors typically don't have together. Its risk is the same as any vertical AI agent: deep integration with messy hospital systems and tight regulatory ground in patient communications.