Soul Machines vs Thena
Which Customer Support AI tool is better in 2026?
Soul Machines
Autonomously animated digital people for interactive customer experiences
Thena
AI customer support platform purpose-built for B2B teams that serve customers in Slack
Side-by-side
Soul Machines is the more established option (raised $135M); pricing is comparable on both sides.
| Metric | Soul Machines | Thena |
|---|---|---|
| Taglinei | Autonomously animated digital people for interactive customer experiences | AI customer support platform purpose-built for B2B teams that serve customers in Slack |
| Foundedi | 2016🏆 | 2022 |
| HQi | Auckland, New Zealand | — |
| Employeesi | — | 11-50🏆 |
| Neuron scorei | 75🏆 | 52 |
| Total fundingi | $135M🏆 | $7.2M |
| Latest roundi | Series B · Feb 2022 | Pre-Seed |
| Valuationi | — | — |
| Cheapest paid plani | Pricing not disclosed | Pricing not disclosed |
| Free plani | ✗ | ✓ |
| Free triali | ✗ | ✓ |
| Top tier pricei | Pricing not disclosed | Pricing not disclosed |
| Pricing summaryi | Enterprise · Contact sales | Free |
| Categoriesi |
Capability matrix
Developer-facing capabilities and access signals for Soul Machines and Thena.
| Capability | Soul Machines | Thena |
|---|---|---|
| MCP support | ✗ | ✗ |
| Public API | ✓ | ✗ |
| Webhooks | ✗ | ✗ |
| OAuth 2.0 | ✗ | ✗ |
| SDK languages | 1 (JavaScript) | — |
| Free plan | ✗ | ✓ |
| Free trial | ✗ | ✓ |
| Verified | ✗ | ✗ |
| Active deal | ✗ | ✗ |
🟢 Strengths of Soul Machines
- Has raised more capital ($135M vs $7.2M)
- Higher Neuron score (75 vs 52)
- More mature (2016)
🔵 Strengths of Thena
- Offers a free plan
- Offers a free trial
- Newer company (2022)
Which should you choose?
Choose Thena if price matters most — it starts at Free, which is friendlier for teams watching burn. Both AI Customer Support tools ship core features, so the cost delta often decides it for small teams and solo operators.
Choose Soul Machines if you want the most established option — it has raised $135M, suggesting more runway for enterprise features, support, and long-term roadmap. For mission-critical workflows or larger teams, that stability often outweighs a lower monthly price.
Frequently asked questions
Soul Machines vs Thena — which is better?
It depends on your priority. Soul Machines has raised more capital and is the more established option; Thena has broader feature depth. See the side-by-side table above.
Is Soul Machines cheaper than Thena?
No — Thena's cheapest paid plan is Free, while Soul Machines's is Enterprise · Contact sales.
Do Soul Machines and Thena offer free plans?
Soul Machines: Paid only. Thena: Yes, has a free plan.
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