Decagon vs Quack
Which Customer Support AI tool is better in 2026?
Decagon
AI agents that actually solve customer problems
Quack
Proactive, agentic AI platform for customer support that aims to identify and resolve customer
Side-by-side
Decagon is the more established option (raised $546M); pricing is comparable on both sides.
| Metric | Decagon | Quack |
|---|---|---|
| Taglinei | AI agents that actually solve customer problems | Proactive, agentic AI platform for customer support that aims to identify and resolve customer |
| Foundedi | 2023 | 2023 |
| HQi | San Francisco, US | — |
| Employeesi | 50-200 | 11-50🏆 |
| Neuron scorei | 64🏆 | 49 |
| Total fundingi | $546M🏆 | $7M |
| Latest roundi | Series D · Jan 2026 | Seed |
| Valuationi | $4.5B🏆 | — |
| Cheapest paid plani | — | Pricing not disclosed |
| Free plani | ✗ | ✓ |
| Free triali | ✗ | ✓ |
| Top tier pricei | Enterprise · Contact sales | Pricing not disclosed |
| Pricing summaryi | 1 published plans | Free |
| Categoriesi |
Capability matrix
Developer-facing capabilities and access signals for Decagon and Quack.
| Capability | Decagon | Quack |
|---|---|---|
| MCP support | ✗ | ✗ |
| Public API | ✓ | ✗ |
| Webhooks | ✗ | ✗ |
| OAuth 2.0 | ✗ | ✗ |
| SDK languages | — | — |
| Free plan | ✗ | ✓ |
| Free trial | ✗ | ✓ |
| Verified | ✓ | ✗ |
| Active deal | ✗ | ✗ |
🟢 Strengths of Decagon
- Has raised more capital ($546M vs $7M)
- Higher Neuron score (64 vs 49)
- Verified profile
🔵 Strengths of Quack
- Offers a free plan
- Offers a free trial
Which should you choose?
Choose Quack if price matters most — it starts at Free, which is friendlier for teams watching burn. Both AI Customer Support tools ship core features, so the cost delta often decides it for small teams and solo operators.
Choose Decagon if you want the most established option — it has raised $546M, suggesting more runway for enterprise features, support, and long-term roadmap. For mission-critical workflows or larger teams, that stability often outweighs a lower monthly price.
Frequently asked questions
Decagon vs Quack — which is better?
It depends on your priority. Decagon has raised more capital and is the more established option; Quack has broader feature depth. See the side-by-side table above.
Is Decagon cheaper than Quack?
No — Quack's cheapest paid plan is Free, while Decagon's is Enterprise · Contact sales.
Do Decagon and Quack offer free plans?
Decagon: Paid only. Quack: Yes, has a free plan.
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