Prox vs Rep AI
Which Customer Support AI tool is better in 2026?
Prox
AI technical support for complex physical products
Rep AI
Conversational AI sales concierge for Shopify brands
Side-by-side
Rep AI leads on both fronts — more capital raised ($10M) and a lower entry price than Prox.
| Metric | Prox | Rep AI |
|---|---|---|
| Taglinei | AI technical support for complex physical products | Conversational AI sales concierge for Shopify brands |
| Foundedi | 2025 | 2019🏆 |
| HQi | San Francisco, US | Tel Aviv, IL |
| Employeesi | 1-10 | 11-50🏆 |
| Neuron scorei | 44 | 76🏆 |
| Total fundingi | $500K | $10M🏆 |
| Latest roundi | Seed · Jan 2025 | Series A · Aug 2024 |
| Valuationi | — | —🏆 |
| Cheapest paid plani | Pricing not disclosed | From $79/mo🏆 |
| Free plani | ✗ | ✗ |
| Free triali | ✗ | ✓ |
| Top tier pricei | Pricing not disclosed | Pricing not disclosed |
| Pricing summaryi | Pricing not listed | Free trial · From $79/mo |
| Categoriesi |
Capability matrix
Developer-facing capabilities and access signals for Prox and Rep AI.
| Capability | Prox | Rep AI |
|---|---|---|
| MCP support | ✗ | ✗ |
| Public API | ✗ | ✓ |
| Webhooks | ✗ | ✓ |
| OAuth 2.0 | ✗ | ✓ |
| SDK languages | — | 1 (rest) |
| Free plan | ✗ | ✗ |
| Free trial | ✗ | ✓ |
| Verified | ✗ | ✗ |
| Active deal | ✗ | ✗ |
🟢 Strengths of Prox
- Newer company (2025)
🔵 Strengths of Rep AI
- Has raised more capital ($10M vs $500K)
- Higher Neuron score (76 vs 44)
- Offers a free trial
- Lower starting price ($79/mo)
Which should you choose?
Choose Rep AI if price matters most — it starts at Free trial · From $79/mo, which is friendlier for teams watching burn. Both AI Customer Support tools ship core features, so the cost delta often decides it for small teams and solo operators.
Choose Rep AI if you want the most established option — it has raised $10M, suggesting more runway for enterprise features, support, and long-term roadmap. For mission-critical workflows or larger teams, that stability often outweighs a lower monthly price.
Frequently asked questions
Prox vs Rep AI — which is better?
It depends on your priority. Prox is the leaner option; Rep AI is cheaper to start. See the side-by-side table above.
Is Prox cheaper than Rep AI?
No — Rep AI's cheapest paid plan is Free trial · From $79/mo, while Prox's is Pricing not listed.
Do Prox and Rep AI offer free plans?
Prox: Paid only. Rep AI: Free trial only.
Explore more AI Customer Support tools
Contextual paths to related AI startups, deals and rankings.