Omilia vs Tidio
Which Chatbots AI tool is better in 2026?
Omilia
Conversational AI solutions that continuously learn from real outcomes to improve customer experience.
Tidio
AI customer service platform built around the Lyro AI support agent
Side-by-side
Omilia is the more established option (raised $87M), but Tidio is cheaper to start.
| Metric | Omilia | Tidio |
|---|---|---|
| Taglinei | Conversational AI solutions that continuously learn from real outcomes to improve customer experience. | AI customer service platform built around the Lyro AI support agent |
| Foundedi | — | 2013🏆 |
| HQi | — | Szczecin, Poland |
| Employeesi | — | 51-200🏆 |
| Neuron scorei | 0 | 67🏆 |
| Total fundingi | $87M🏆 | $26.8M |
| Latest roundi | other · May 2020 | Series B · May 2022 |
| Valuationi | — | — |
| Cheapest paid plani | — | From $24/mo🏆 |
| Free plani | ✗ | ✓ |
| Free triali | ✗ | ✓ |
| Top tier pricei | Enterprise · Contact sales | Pricing not disclosed |
| Pricing summaryi | 1 published plans | Free · From $24/mo |
| Categoriesi |
Capability matrix
Developer-facing capabilities and access signals for Omilia and Tidio.
| Capability | Omilia | Tidio |
|---|---|---|
| MCP support | ✗ | ✗ |
| Public API | ✗ | ✓ |
| Webhooks | ✗ | ✗ |
| OAuth 2.0 | ✗ | ✗ |
| SDK languages | — | — |
| Free plan | ✗ | ✓ |
| Free trial | ✗ | ✓ |
| Verified | ✗ | ✗ |
| Active deal | ✗ | ✗ |
🟢 Strengths of Omilia
- Has raised more capital ($87M vs $26.8M)
🔵 Strengths of Tidio
- Higher Neuron score (67 vs 0)
- Offers a free plan
- Offers a free trial
- Lower starting price ($24/mo)
Which should you choose?
Choose Tidio if price matters most — it starts at Free · From $24/mo, which is friendlier for teams watching burn. Both AI Chatbots tools ship core features, so the cost delta often decides it for small teams and solo operators.
Choose Omilia if you want the most established option — it has raised $87M, suggesting more runway for enterprise features, support, and long-term roadmap. For mission-critical workflows or larger teams, that stability often outweighs a lower monthly price.
Frequently asked questions
Omilia vs Tidio — which is better?
It depends on your priority. Omilia has raised more capital and is the more established option; Tidio is cheaper to start. See the side-by-side table above.
Is Omilia cheaper than Tidio?
No — Tidio's cheapest paid plan is Free · From $24/mo, while Omilia's is Enterprise · Contact sales.
Do Omilia and Tidio offer free plans?
Omilia: Paid only. Tidio: Yes, has a free plan.
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